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Home >> User Guide >> User Guide |
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My Account |
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Why should I create an account?
Check the status of your current order and keep track of previous orders Contact customer service with questions via My Message and RMA Store your shipping information for a smooth ordering process Create a wish list so that you can come back later to purchase the items you want Ask a question and write a review about a product Exchange your FocalPrice points for coupons
How can I get more FocalPoints to redeem for coupons or gifts?
1. Purchase Products: 1 USD = 1 Point For every $1 spent, you will earn 1 point (not rounded up). For example, if you place an order for $15.80, you will earn 15 points for the purchase. 2. Confirm E-mail Address: 58 Points You can get 58 points after you successfully verify your e-mail address. Please note that this is a one-time only bonus. If you modify your e-mail address, you won't be awarded additional bonus points. 3. Write Reviews: 10-30 Points for each according to the quality of your reviews The points will be awarded after your review receives customer service approval. 4. Post Images: 10-30 Points for each according to the quality of your images The points will be awarded after your image receives customer service approval. 5. Post Videos: 40 -100 Points for each according to the quality of your video The points will be awarded after your video receives customer service approval. 6. Rate the Quality of Customer Service You will get 5 points if you rate our customer service in My Message/RMA under My Account. 7. Join Our Campaigns If you join any of our website campaigns, you will have a chance to earn points. The level of points earned varies by campaign.
What if I forgot my password?
If you’ve forgotten your password, click on the “Forgot Your Password” link. We’ll ask you to enter your email address and send you a new password immediately. After you have logged in using the new password,we recommend you go
to My Account and visit Account Settings to change your password.
How can I unsubscribe from the newsletter?
If you wish to stop receiving e-mail newsletters from FocalPrice.com, please do the following: 1.Open an e-mail newsletter from FocalPrice.com 2.Look for the following details displayed at the bottom of the e-mail newsletter
3. Click unsubscribe to stop receiving e-mails |
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