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  Home >> User Guide >> Shipment

Shipment:
The best shipment to different countries will be decided by system. We have 6 kinds of delivery:
1. Singapore registered parcel       2. Singapore Parcel
3. registered Parcel of China Post 4. Small parcel by China Post
5. EMS                                                  6. DHL

Which types of products are embargo in express delivery?

Imitation brandliquid, powderfood, fresh producepharmaceuticalscorrosive and other contraband.

What is the Dispatch & Delivery Time of UK/US/DE Direct Service?

The orders will be dispatched in 1 -- 3 business days after we receive your confirmed payment. The delivery time of UK/ US direct service is 3 -- 5 working days.

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

AIRMAIL ------Free
Delivery speed: 7-14days.
The shipping method will be via Hongkong POST or China post. Delivery service is the local post office such as USPS.
    

AIRMAIL WITH TRACK NUMBER
Delivery speed: 7-14 days.
The shipping method will be via Hongkong post or China post. Delivery service is the local post office such as USPS. 
And It have a track number. You can track the order status on : http://www.17track.net/index_en.shtml or your local post office website
    

EMS EXPRESS
Delivery speed: 5-10 days.  Tracking website: http://www.ems.com/
The shipping method will be via EMS express of China POST.


DHL
Delivery speed: 3-5 days. Tracking website: http://www.dhl.com/


UPS 
Delivery speed: 3-6 days. Tracking website:  http://www.ups.com/


TNT 
Delivery speed: 4-6 days. Tracking website:  http://www.tnt.com/


Fedex
Delivery speed: 3-6 days. Tracking website: http://www.fedex.com/

I haven’t received my package 20 business days after shipment.

Most likely your package is delayed due to an unforeseen situation. Please wait a 5-10 business days more. If the package still doesn’t arrive then please contact us : wholesale@tomtop.com.

We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open an dispute, 
we will issue full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days. 

When I should pay extra shipping fee?

For DHL orders we may ask you pay extra shipping cost after you finish the payment for below two stuations :

(1). If your parcel is large in size and light in weight, you may be charged for its volumetric weight rather than its actual weight. To calculate the volumetric 
weight use the formula below:
                        length*width*heigt(cm)/5000=weight(kg)

Parcel weight is rounded up to the nearest half kilo. The greater of the two weights will be used for the shipping cost.
                                                                    
If you have any doubt about how DHL charge shipping cost, pls check the description on DHL page :Details 

(2). If you are located in a remote area in DHL system. http://remoteareas.dhl.com/jsp/first.jsp,  we need to charge  at least 40USD or more for the remote area fee according to the order’s weight. Either the Postal Code or  Village/Town/City of your shipping adress could be found in DHL remote area , we have  to charge remote area fee.
For example: 
Coutry : Italy , State: LECCE, City: ACAYA. Postal code: 73020

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